Last updated: January 2026
Kobe Mara respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.
By using our website or submitting your information, you agree to the practices described in this policy.
Kobe Mara
Masai Mara, Kenya
Email: bookings@kobemara.com
Website: https://kobemara.com
Kobe Mara is responsible for the processing of personal data as described in this Privacy Policy.
We only collect personal data that is necessary to respond to enquiries, manage reservations, and provide our services.
Via enquiry or contact forms (Forminator):
Name
Email address
Phone number (optional)
Message or enquiry details
Stay or experience preferences (if provided)
Via our booking system (ResRequest):
Full name
Email address
Phone number
Booking details (dates, number of guests, preferences)
Country of residence
Any additional information you choose to provide as part of your booking
We do not collect or store payment card details on our website. All payments are processed securely through third-party payment providers used by ResRequest.
Our booking and availability system is powered by ResRequest, an external reservation platform embedded on our website.
When you make a booking or enquiry through ResRequest:
Your personal data is processed securely by ResRequest
ResRequest acts as a data processor on behalf of Kobe Mara
Your data is used solely to manage reservations and related communication
ResRequest processes personal data in accordance with its own privacy and security standards.
We process personal data for the following purposes:
Responding to enquiries
Managing reservations and guest communication
Providing customer support
Improving our services and guest experience
Complying with legal and regulatory obligations
We do not sell or rent personal data and do not use your data for third-party marketing purposes.
We process personal data based on one or more of the following legal grounds:
Performance of a contract (handling bookings and reservations)
Consent (when you submit a form or enquiry)
Legitimate interests (customer communication and service improvement)
Legal obligations (where applicable)
We take appropriate measures to protect your personal data.
Our website uses security and protection tools, including:
Spam protection (e.g. Akismet)
Website security and monitoring plugins
While we take reasonable technical and organisational measures to safeguard data, no online transmission can be guaranteed to be completely secure.
Our website uses cookies that are necessary for basic functionality, security, and consent management.
In addition, some pages may contain embedded external content (such as maps, videos, or social media embeds). These third-party services may place cookies or process technical data when loaded.
Cookie management and consent are handled through Complianz, which allows visitors to manage cookie preferences where required by law.
For more information about cookies, please refer to our Cookie Policy.
We only share personal data with trusted service providers where necessary, including:
Booking and reservation systems
Email communication tools
Website hosting and security providers
These parties process personal data solely on behalf of Kobe Mara and are contractually required to protect it.
We do not share personal data with unrelated third parties unless legally required.
As an accommodation provider in Kenya serving international guests, personal data may be processed in Kenya and in other countries where our service providers operate.
Where applicable, we take reasonable steps to ensure that personal data is handled securely and in line with applicable data protection standards.
We retain personal data only for as long as necessary to:
Respond to enquiries
Manage bookings and guest records
Meet legal or accounting obligations
When data is no longer required, it is securely deleted or anonymised.
Depending on applicable data protection laws, you may have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
To exercise your rights, please contact: bookings@kobemara.com
We may request verification of identity before processing your request.
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors without parental consent.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
bookings@kobemara.com
